Responsible Gambling

Last updated: 28 October 2026

At Simsinos Casino, we believe gambling should remain a form of entertainment, not a way to make money, solve financial problems, or cope with stress. We are committed to promoting responsible gambling and supporting our customers to stay in control of their play. We take our obligations seriously and encourage every player to gamble safely, within their means, and only when they are in a suitable state of mind.

Our commitment

We aim to provide a safe and responsible gambling environment for customers in Australia. This means we support informed choices, early intervention, and access to help when gambling stops being enjoyable. We also encourage players to understand the risks associated with gambling and to use the tools available to manage their activity.

We reserve the right to take action where we believe a customer may be experiencing harm, including contacting the customer, applying account restrictions, suspending promotional activity, or taking further steps where appropriate.

Know the signs of problem gambling

Gambling may be becoming a problem if you:

• spend more time or money gambling than you intended
• chase losses or try to win back money quickly
• borrow money, sell possessions, or use funds needed for bills or essentials
• feel anxious, guilty, stressed, or irritable when you gamble or when you try to stop
• hide your gambling from family or friends
• neglect work, study, relationships, or other responsibilities
• find it difficult to stop even when you want to
• gamble to escape problems, sadness, loneliness, or boredom.

If any of these sound familiar, take action early. The sooner you address the issue, the easier it can be to regain control.

Practical safer gambling tips

There are several simple steps that can help you gamble more responsibly:

• Set a budget before you start and never exceed it.
• Decide your time limits in advance and stick to them.
• Only gamble with money you can afford to lose.
• Do not chase losses by increasing stakes or continuing to play after a losing session.
• Take regular breaks to keep control of time and spending.
• Avoid gambling when upset, stressed, tired, or under the influence of alcohol or drugs.
• Keep track of your spending and review your activity regularly.
• Balance gambling with other activities such as work, social time, exercise, and rest.
• Do not treat gambling as an income source or a way to solve money problems.
• Keep your account details secure and never allow anyone else to use your account.

Tools and controls you can use

If you feel your gambling is getting difficult to manage, consider using the tools and controls available to you. These may include setting personal limits, taking a break from gambling, or choosing self-exclusion.

Self-exclusion can be a valuable step if you want to stop gambling for a period of time or permanently. During a self-exclusion period, you should not receive gambling marketing and should not be able to access gambling services covered by the exclusion.

BetStop – National Self-Exclusion Register

For customers in Australia, BetStop – the National Self-Exclusion Register is a free Australian Government service that allows people to self-exclude from licensed Australian online and phone wagering providers in one process. The minimum self-exclusion period is 3 months, and you can choose a longer period, up to a lifetime. Once registered, providers must not let you place bets, open new accounts, or send you direct marketing. Existing accounts must be closed and credit balances refunded where applicable.

Please note that BetStop applies to licensed Australian online and phone wagering providers. It does not apply to online casino games or other gambling services that are illegally provided in Australia.

When gambling should stop

You should stop gambling immediately and seek support if you:

• cannot stick to your spending or time limits
• feel distressed, angry, or unable to concentrate because of gambling
• are gambling with money needed for rent, bills, food, or family commitments
• feel you are hiding the extent of your gambling
• have tried to stop before but could not.

If you are unsure whether gambling is becoming a problem, that itself may be a sign to pause and review your habits.

How to reduce harm right now

If you need to take action immediately, we recommend that you:

• log out of your account and do not continue playing
• remove saved payment details if possible
• tell a trusted friend or family member what is happening
• set a spending pause and avoid all gambling for at least 24 hours
• contact a professional support service
• consider self-exclusion if you want a stronger barrier to gambling.

Support services in Australia

If gambling is affecting you or someone you care about, confidential help is available in Australia 24 hours a day, 7 days a week.

Gambling Help Online
Free, confidential support for anyone affected by gambling.
Telephone: 1800 858 858

BetStop – the National Self-Exclusion Register
Australian Government self-exclusion service for licensed online and phone wagering providers.

If you need urgent help for a mental health crisis or immediate danger, contact emergency services in Australia on 000.

Supporting a friend or family member

Gambling harm affects more than just the person gambling. If you are concerned about someone close to you, encourage them to speak openly, avoid blame or shame, and suggest professional support as early as possible. You can also seek support for yourself, because supporting someone through gambling-related harm can be emotionally challenging.

Our approach to safer gambling

We may monitor customer behaviour for signs of possible harm and may intervene where necessary. This can include communication with the customer, promotional restrictions, temporary suspension, or other responsible gambling measures. Our aim is to help customers remain in control and reduce the risk of harm.

We also expect customers to use our services responsibly and to be aware of their own limits. Gambling should always be a choice made freely, with money and time that can be comfortably afforded.

Protecting minors and vulnerable persons

Our services are intended only for adults of legal gambling age. We do not allow minors to gamble. We encourage parents and guardians to keep account details secure and to use device-level and payment controls where appropriate to prevent access by children or other unauthorised persons.

Use of alcohol, drugs, and emotional distress

We strongly advise against gambling when under the influence of alcohol or drugs, or when experiencing significant emotional distress. These situations can impair judgment and increase the risk of harmful gambling decisions. If you are upset, anxious, angry, or exhausted, it is better to stop and return only when you feel clear-headed and in control.

Financial responsibility

Gambling should never interfere with essential living expenses or financial obligations. If you are gambling with borrowed money, relying on credit, or spending beyond your budget, this is a serious warning sign. In that situation, please stop gambling and seek advice from a qualified support service as soon as possible.

Getting help is a positive step

Asking for help is a responsible and positive decision. Gambling problems can affect anyone, regardless of age, background, or experience. Support is available, and recovery is possible. Early action can prevent further harm and help you regain balance in your life.

Changes to this page

We may update this Responsible Gambling information from time to time to reflect changes in our practices, legal obligations, or support services available in Australia. Please review this page regularly for the latest information.

If you are worried about your gambling or the gambling of someone close to you, please stop and seek help today.