Privacy Policy

Effective date: 28 October 2026

Last updated: 28 October 2026

This Privacy Policy explains how Simsinos (“we”, “us”, “our”) collects, uses, stores, shares, and protects personal information when you use our services, access our platform, create an account, play games, contact support, or otherwise interact with us. This Privacy Policy is intended for users in Australia and is designed to align with applicable Australian privacy and gambling-related requirements.

By using our services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with this Privacy Policy, you should not use our services.

1. Who We Are

Simsinos operates an online casino service and related customer support, account management, compliance, responsible gambling, and marketing activities. For the purposes of applicable privacy laws, we are the organisation responsible for deciding how and why your personal information is processed.

Contact details:

Email: privacy@simsinoscasinoau.com

Postal address: Privacy Officer, Simsinos, Australia

Support: Customer Support Team, Simsinos, Australia

We may update our contact details from time to time. The current contact information will always be available through our support channels.

2. Scope of This Policy

This Privacy Policy applies to personal information we collect through:

• our website and mobile-optimised pages;
• account registration and verification;
• game play, deposits, withdrawals, bonuses, promotions, and loyalty activities;
• customer support communications;
• responsible gambling tools and self-exclusion processes;
• security, fraud prevention, and compliance checks;
• marketing and communications;
• cookies, analytics, and similar technologies;
• any other interaction you have with us in connection with our services.

This Privacy Policy does not apply to third-party websites, applications, or services that may be linked from our platform, except to the extent we control their use of your personal information after transfer.

3. What Personal Information We Collect

Depending on your interactions with us, we may collect the following categories of personal information:

3.1 Identification and contact information

• full name;
• date of birth;
• gender, where relevant;
• residential address;
• email address;
• mobile phone number;
• account username and login details;
• government-issued identity information and document details, where required.

3.2 Verification and compliance information

• identity verification records;
• proof of address;
• source of funds or source of wealth information, where required;
• tax residency information;
• screening results relating to sanctions, fraud, anti-money laundering, and related compliance checks;
• responsible gambling records and self-exclusion status.

3.3 Financial and transaction information

• deposit and withdrawal history;
• payment method details, where applicable;
• transaction identifiers;
• account balances;
• bonus and promotion participation records;
• fraud monitoring signals.

3.4 Technical and usage information

• IP address;
• device type and operating system;
• browser type and language settings;
• session data and activity logs;
• pages viewed, clicks, time spent, and navigation patterns;
• referral information;
• approximate location derived from IP address;
• cookie and similar tracking data.

3.5 Communications and support information

• emails, chat transcripts, and support ticket content;
• call records where calls are made or received and where permitted by law;
• complaints, feedback, and dispute records;
• records relating to verification, responsible gambling, or account decisions.

3.6 Marketing and preference information

• your preferences for receiving promotional communications;
• your response to marketing messages;
• bonus and campaign participation history;
• interests inferred from platform activity, where permitted by law.

3.7 Sensitive information

In limited circumstances, we may collect information that is considered sensitive under Australian privacy law, such as health-related information, responsible gambling-related information, or information revealing lifestyle or behavioural patterns, where necessary and permitted by law. We only collect sensitive information where it is reasonably necessary for our functions or activities and where we are permitted to do so by law, or with your consent where required.

4. How We Collect Personal Information

We may collect personal information directly from you when you:

• register or update your account;
• make a deposit or withdrawal;
• take part in promotions or bonuses;
• contact customer support;
• complete verification or responsible gambling checks;
• send us documents or other information;
• use our platform or browse our pages;
• participate in surveys, competitions, or feedback activities.

We may also collect personal information from third parties, including:

• identity verification providers;
• payment service providers;
• fraud prevention and security partners;
• regulatory or law enforcement bodies, where permitted;
• affiliates, marketing partners, and analytics providers;
• publicly available sources and databases, where lawful.

5. Why We Collect and Use Personal Information

We use personal information for the following purposes:

• to create and manage your account;
• to verify your identity and age;
• to comply with legal and regulatory obligations;
• to provide casino services, games, and related features;
• to process deposits, withdrawals, refunds, and chargebacks;
• to administer bonuses, promotions, and loyalty programs;
• to detect, investigate, and prevent fraud, abuse, cheating, and other unlawful or prohibited activity;
• to monitor and support responsible gambling measures;
• to communicate with you about your account and our services;
• to provide customer support and resolve complaints or disputes;
• to maintain security, improve platform performance, and troubleshoot issues;
• to analyse usage, improve user experience, and develop our services;
• to send marketing communications, where permitted and where you have not opted out;
• to defend or establish legal claims;
• to meet our record-keeping, audit, tax, and reporting obligations.

6. Legal Bases and Grounds for Processing

Where applicable, we process personal information on one or more of the following grounds:

• to perform a contract with you or take steps before entering into a contract;
• to comply with legal obligations;
• for our legitimate interests, including security, fraud prevention, service improvement, and business administration, provided these interests are not overridden by your rights and interests;
• with your consent, where consent is required by law;
• where necessary to establish, exercise, or defend legal claims.

7. Disclosure of Personal Information

We may disclose personal information to the following categories of recipients, where reasonably necessary for the purposes described in this Privacy Policy:

• our employees, contractors, and authorised personnel;
• service providers that host, maintain, secure, or support our systems;
• identity verification and age-check providers;
• payment processors, banks, and financial service providers;
• fraud prevention, risk management, and security providers;
• marketing, analytics, and customer communications providers;
• legal, accounting, audit, and compliance advisors;
• regulators, courts, tribunals, law enforcement agencies, and other authorities, where required or permitted by law;
• entities involved in a business transfer, reorganisation, merger, acquisition, or sale of assets;
• other parties with your consent or at your direction.

We do not sell your personal information in the sense commonly understood under Australian privacy law. Where we share information with third parties for operational purposes, they are permitted to use it only for the intended purposes and subject to appropriate safeguards, confidentiality obligations, and legal requirements.

8. Overseas Disclosure

Some of our service providers or group entities may be located outside Australia. This means your personal information may be disclosed to recipients in other countries, including countries where privacy laws may differ from those in Australia.

Where we transfer personal information outside Australia, we take reasonable steps to ensure the overseas recipient handles the information in a manner consistent with applicable privacy obligations and this Privacy Policy, unless otherwise permitted by law.

9. Cookies and Similar Technologies

We use cookies and similar technologies to operate our platform, remember your preferences, analyse traffic, improve functionality, and support security and marketing activities.

Cookies may be essential, functional, analytical, or marketing-related. You can usually manage cookies through your browser settings, but disabling some cookies may affect the functionality or performance of the platform.

We may also use similar technologies such as pixels, local storage, device identifiers, and session tools for the same purposes.

10. Marketing Communications

We may send you service communications, account notifications, and promotional messages, where permitted by law. Service communications are necessary for account operation and may not be opted out of if they are required to maintain or administer your account.

You may opt out of promotional emails or messages at any time by using the unsubscribe mechanism provided in the message or by contacting support. Even if you opt out of marketing, we may still send you important transactional or legal notices.

11. Account Security and Verification

To help protect your account and comply with legal obligations, we may require identity verification, authentication checks, and additional account security measures. These may include password requirements, multi-factor authentication, security questions, device checks, document verification, or review of unusual activity.

You are responsible for keeping your login credentials confidential and for notifying us promptly if you suspect unauthorised access to your account.

12. Responsible Gambling

We are committed to responsible gambling. We may use personal information to assess risk, provide safer gambling tools, monitor for signs of problematic play, support self-exclusion, and comply with legal and internal responsible gambling obligations.

We may restrict, suspend, or close an account where necessary for responsible gambling, compliance, or safety reasons. In some cases, we may be required to share information with relevant authorities, service providers, or self-exclusion mechanisms as permitted or required by law.

13. Retention of Personal Information

We retain personal information for as long as reasonably necessary to fulfil the purposes for which it was collected, including to provide services, comply with legal obligations, resolve disputes, enforce agreements, and support accounting and audit requirements.

When personal information is no longer required, we will take reasonable steps to destroy or de-identify it, subject to any legal or operational retention obligations that require us to keep it for a longer period.

Retention periods may vary depending on the category of information, the nature of your relationship with us, regulatory requirements, and whether a dispute, investigation, or legal claim is ongoing.

14. Security of Personal Information

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. These measures may include:

• access controls and authentication;
• encryption or secure transmission methods where appropriate;
• network and system monitoring;
• restricted access based on role and need;
• staff training and confidentiality obligations;
• regular review of systems and security practices.

No method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

15. Access to Your Personal Information

You may request access to the personal information we hold about you, subject to any legal exceptions that apply. We may need to verify your identity before responding to such a request.

If you request access, we will respond within a reasonable time and in accordance with applicable law. We may charge a reasonable fee only where permitted and only to cover the cost of providing access, if applicable.

16. Correction of Personal Information

If you believe personal information we hold about you is inaccurate, out of date, incomplete, irrelevant, or misleading, you may request that we correct it. We will take reasonable steps to correct the information where required or appropriate.

You may also update certain information directly through your account settings, if available.

17. Anonymity and Pseudonymity

Where lawful and practicable, you may deal with us anonymously or by using a pseudonym. However, due to the nature of online gambling services, account creation, age verification, legal compliance, and financial transactions, we will usually need to identify you before providing services.

18. Complaints

If you have a concern about how we handle your personal information, you can contact us using the details above. Please include as much detail as possible so we can investigate and respond appropriately.

We will review your complaint and respond within a reasonable time. If you are dissatisfied with our response, you may be able to escalate the matter to the relevant privacy regulator or other applicable authority in Australia, depending on the nature of your concern.

19. Direct Marketing and Your Choices

We may use your personal information for direct marketing where permitted by law. You can opt out of promotional communications at any time. If you opt out, we will take reasonable steps to stop sending such communications within a reasonable period, subject to legal and technical limitations.

We may still send you non-promotional messages that are necessary for account administration, security, legal compliance, or customer service.

20. Children and Minors

Our services are strictly intended for adults only. We do not knowingly collect personal information from individuals under the legal gambling age applicable in Australia, and in any event not from persons under 18 years of age.

If we become aware that we have collected personal information from a minor in breach of our policies or legal requirements, we will take appropriate steps to delete it and restrict access to the relevant account.

21. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations. The updated version will be posted with a revised effective date.

If changes are material, we may provide additional notice where required or appropriate. Your continued use of our services after the updated Privacy Policy becomes effective means you accept the revised terms.

22. Additional Australia-Specific Information

We recognise the importance of privacy rights in Australia and aim to handle personal information in a way that is fair, lawful, and transparent. Depending on the circumstances, you may have rights to request access, correction, and complaint handling under applicable Australian privacy principles and related laws.

If you need support with gambling-related harms, you may also contact government or approved gambling help services in Australia, including state and territory gambling help services, national counselling services, or self-exclusion support programs. Where applicable, we may provide these details through our support channels or account tools.

23. Contact Us

If you have any questions about this Privacy Policy, your personal information, or how we handle privacy matters, please contact our Privacy Officer:

Email: privacy@simsinoscasinoau.com

Postal address: Privacy Officer, Simsinos, Australia

For privacy requests, please include your full name, registered email address, account details if applicable, and a clear description of your request so we can assist you efficiently.

24. Interpretation

In this Privacy Policy, references to “personal information” mean information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information or opinion is true or not and whether recorded in a material form or not, as applicable under Australian privacy law.

Headings are provided for convenience only and do not affect interpretation.

End of Privacy Policy.